TERMS AND CONDITIONS OF SALE
Your Contract – Key Terms and Warranties
Essential contract provisions
Lifestyle Mobility has carefully explained the type of scooter to the purchaser or the purchaser has purchased the scooter online. You have received the product in good working order and condition.
What we need from you
- That you provide accurate information about the weight which the scooter is required to carry and the purposes for which the product is required.
- That where you are purchasing through a rent-to-buy arrangement you are able to pay a 10%
- That you acknowledge that you are satisfied with the product as purchased and Lifestyle Mobility has explained that the scooter is suitable for general use and provided you with basic information as to the use of the product/scooter.
- That you maintain your scooter in accordance with the Product Manual, including checking tyre pressure monthly, charging the battery as advised in the Product Manual and having the scooter serviced every 12
- That if there is a warranty issue or repair required, you are responsible for delivering the scooter or part to us, or to an authorised agent of Lifestyle Mobility for If you are unable to deliver the scooter or part to Lifestyle Mobility or to a technician authorised by us, we may be able to assist. However, that will be at the cost of the customer and dependent on customer location.
Ordering
All orders can be made online via our website or over the phone on 1800 703 244. You will receive an email concerning your order.
Shipping and Delivery
Once payment is received, all orders are shipped by third party couriers. Orders are processed and dispatched within 5 business days, when stock is available. If there is a waiting time, we will advise the expected waiting time for each model. Once your order is dispatched, the courier service may take 3-21 days for delivery. Regional and some remote areas may require additional days for delivery. During events such as COVID, flooding or fire, delivery time may increase. We do not have control of the time of delivery once the product has left our warehouse. The customer acknowledges that Lifestyle Mobility does not accept any liability in respect of any delay in the customer receiving the products.
Deliveries are made Monday through Friday, 9am – 5pm only. We will provide a contact number for the relevant freight company and all tracking details upon dispatch from our warehouse. We cannot guarantee a specific delivery date or time. Please follow your tracking number, with the courier provided to get updates on delivery. If you are not at home to accept delivery; or delivery occurs to a regional home, is a bulk order or a tail lift surcharge, this charge will be invoiced to the customer. This will be discussed at the time of sale.
Please ensure that you or a receiver (appointed by the customer) is at home during the expected delivery, as any additional fees in a failed attempt to deliver, redelivery fees or associated storage fees, will be charged to the customer.
Lifestyle Mobility is committed to providing exceptional customer service and quality products. Some products may have a waiting period for processing and production time. During this processing time we cannot cancel the order once production is under way of your mobility scooter. Delivery dates are given as an ETA (Estimated Time of Arrival) and ETD (Estimated Time of Dispatch), which is subject to change.
When delivered, your scooter will be in a box approximately 90% assembled and ready to go. Lifestyle Mobility is not responsible for completing assembly and fine tuning of your scooter, unboxing and disposing of all packaging, unless prior agreements are made with the sales team. The customer is responsible for completing assembly and fine tuning of all parts. The customer is responsible for checking and inspecting all goods received as soon as practicable and within 24 hours of delivery you must submit a Warranty Claim Form to Lifestyle Mobility if there are any issues.
The failure of Lifestyle Mobility to deliver the goods by the time specified by the customer, does not entitle the customer to treat the contract as repudiated.
Freight insurance
If goods are damaged in transport by fault of the courier, then an insurance claim will be made against the courier to replace the goods. It is the responsibility of the customer to contact Lifestyle Mobility with all relevant images/videos of damages within 2 hours of delivery of the scooter. All claims are subject to the transports claiming process and response.
Returns, Repairs & Replacements
We do not accept any cancellations, returns and refunds. Any deposit made for an order is non-refundable. All products are guaranteed to work on arrival, as they are quality checked and tested before delivery. If in any case, a part of your product is not working on arrival or there is major damage, it will be assessed by Lifestyle Mobility or one of their authorised agents and repaired under warranty.
Refund Policy
We do not accept refunds. Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If your item is faulty, or has major damage, your issue will be assessed and repaired under warranty, this is at the discretion of the manufacturer.
Release and Waiver of Public Liability and Injury
Driving a mobility scooter can be dangerous and has the potential to cause injury and death to the user and to others in the public. By buying any product from Lifestyle Mobility, the customer takes responsibility for their own safety and the safety of the public. When using a product of Lifestyle Mobility, you must agree to follow your State
Government’s Road rules and laws, this includes agreeing to not drive a mobility scooter where it is not allowed. If the customer modifies the scooter in any way, including but not limited to; changing of parts, adjusting power or increases the speed limits above the legal limit, it will void the customer’s warranty and make it unfit for use as
originally purchased. The customer agrees to have read and understood all the risks and agrees to waive and release Lifestyle Mobility from any responsibility and liability to the customer and the public.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall Lifestyle Mobility, its subsidiaries and affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, Lifestyle Mobility products or services, third party materials, products, or services made available through www.lifestylemobility.com.au or any part of the Lifestyle Mobility service.
You specifically acknowledge and agree that Lifestyle Mobility is not liable for any defamatory, offensive or illegal conduct of any user of our product or service including our website forum.
If you are dissatisfied with any Lifestyle Mobility products, or services, or with any of Lifestyle Mobility Terms and Conditions, your sole and exclusive remedy is to discontinue using Lifestyle Mobility service or goods.
You agree to indemnify, defend and hold harmless Lifestyle Mobility from and against any and all third-party claims, demand, liabilities, costs or expenses, including reasonable attorney’s fees arising from or related to any breach by you of these terms & conditions or applicable law, including those regarding intellectual property.
Complaints
Lifestyle Mobility will endeavor to resolve all complaints amicably. Through our online contact form, we welcome all customer queries, feedback or complaints.
Applicable Law
The applicable law is the Australian law relating to Fair Trading, as well as the Trade Practices Act 1974 and the Commonwealth Privacy Act of 1988. Dispute resolution is available in each State and Territory.
Warranty
All warranty is provided by the manufacturer. Please refer to warranty document sent separately. Servicing and Repairs
All servicing/repairs/assessments by Lifestyle Mobility or their agents will be at the customer’s cost and the
customer will need to allow up to 15 days for servicing/repair work to commence.